FAQ

Frequently Asked Questions

Common Questions

Look’s great… But what is Aurora Village? How do I get there?  This is the page with the most common questions we get asked. You might find your answer and a whole lot more here…

When the sky is dark!

Aurora is like the wind, we never know where or when it will appear. Sometimes it’s there all night, other times it comes and goes.

Our seasons run from;

12 August – 14 October 2019
(CLICK TO SEE TOURS)

20 November 2019 –  April 14 2020
(CLICK TO SEE TOURS)

Yellowknife is right in the middle of the Auroral Oval.
(Meaning we have the highest % chance of see Aurora at our latitude on the planet)

The land around here is really flat, and therefore there are not so many clouds as they dont get trapped by mountains!

Also, the cold weather makes for less moisture in the atmosphere hence less cloud and more clear skies.

Yellowknife is also small and isolated city, therefore there is not a lot of light pollution

A picturesque gathering of 21 traditional Teepees and hilltop viewpoints surrounding a pristine frozen lake…

Aurora Village is a magical place to experience the best light show on earth. With the Aurora Borealis dancing overhead you can enjoy the comfort and warmth of your woodfire and hot drinks inside a traditional Teepee. Aboriginally owned and operated we are simply the best and most comfortable Aurora experience in Canada.

Tours and Packages

You can choose from a hassle-free arrangement with our full packages or, choose from one of our daily tours which will give you the flexibility to join individually when you want.

Aurora Village offers not just aurora viewing tours, but also incredible dining experiences and daytime activities.

Our multi-language team of guides and guest services in English, French, Japanese, Korean,Spanish, Mandarin, and Cantonese look forward to serving you in your language.

Answers

These questions are the most common our reservations team get asked and if you don’t see you answer below then please contact us and we will be glad to help!

We do not pick-up from individual addresses or B&B’s, but we can pick you up in the listed hotel pick-up locations – you may make your way there to meet our buses. Check the pickup times on your tour from these locations:

Chateau Nova
Explorer Hotel
Days Inn
Discovery Inn
Quality Inn

If you book a Hotel and Aurora viewing Package and are arriving WestJet or Air Canada flights, no matter what time you arrive/depart, airport transfer is included and we can arrange late Aurora Viewing even if your flight is late or delayed.

However, your first-night aurora viewing duration may be shorter than normal. It will depend on your flight status, but we will try our best to maximise your first night Aurora viewing tour experience – our goal is always to show you this stunning phenomenon.

If you book only an Aurora Viewing tour, our tour pick-up is fixed and starts at fixed times. It is your responsibility to meet the pick-up on time. We do not refund or reschedule if you miss the tour due to flight delays or cancellations. This is why we usually recommend that our guests join a tour the day after arrival.

No one can really guarantee if you will see Aurora as it is a natural phenomenon and will depend on the weather. But staying 3-4 nights can give you a 98% chance of seeing it! that’s the best odds in the world. We often have guests who have visited Aurora locations only to be disappointed. Come to Aurora Village to see them!

Weather moves quickly. There is often different weather out at the Village, so a lot of the time when it’s raining/snowing in downtown near Great Slave Lake, it’s not raining/snowing at the Village. Also, because there are no mountains in this area, even a small amount of wind is often enough to blow the clouds away, so most of the time it will clear up for at least part of the night.

Depending on the season you can purchase an extension on the normal tour times so you can enjoy as much time Aurora Viewing as possible!

Well in a way but. Hunting to find the best place in the world to see Aurora…Yellowknife! As far as ‘hunting’ for Aurora it is not necessary if you come to Aurora Village you have found the best place and there is no need to drive around for hours trying to escape the crowds on the busy trails. You can enjoy the warmth and comfort of Aurora Village, the Teepees, Dining Hall and then find the right level of seclusion on one of the viewing hills around the village or in a heated seats. 

No sorry! We are a tour company and take people on tours to our Aurora Viewing location – Aurora Village. We work with all the hotels in town providing pickups from local hotels. We have a world-class facility of 21 Teepees to provide comfort while Aurora viewing. Head to our about us page to find out more about our facilities.

You Can also explore the local Hotels that we include in packages on our packages page.

Aurora Village takes great pride in the safety of our guests and ensuring we get you out to the village in the sometimes extreme cold and on possibly icy roads. Let our Bus drivers, who drive the road every day, take this stress away.

If you are comfortable with the driving conditions and you have a booking then contact us with the registration details of your car and we will provide instructions on driving to Aurora Village.

Unauthorized cars will be asked to leave.

Yes, we do! Feel free to add to your booking by adding to the cart or contacting us for existing bookings. See: Winter Clothing

See them in Action

Yes Aurora moves like that! The videos you see are great examples of what you get to see at Aurora Village and the Aurora dancing and moving accorss the sky really happens…. all the Time!

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